SBI PENSION FUND SCHEME - CENTRAL GOVT - 28.1651 as on 20-03-2019 || SBI PENSION FUND SCHEME - STATE GOVT - 24.1802 as on 20-03-2019 || SBI PENSION FUND SCHEME E - TIER I - 25.4382 as on 20-03-2019 || SBI PENSION FUND SCHEME C - TIER I - 26.5156 as on 20-03-2019 || SBI PENSION FUND SCHEME G - TIER I - 24.4889 as on 20-03-2019 || SBI PENSION FUND SCHEME E - TIER II - 23.4566 as on 20-03-2019 || SBI PENSION FUND SCHEME C - TIER II - 24.2508 as on 20-03-2019 || SBI PENSION FUND SCHEME G - TIER II - 23.3564 as on 20-03-2019 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.8738 as on 20-03-2019 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 17.9653 as on 20-03-2019 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.615 as on 20-03-2019 || SBI PENSION FUND SCHEME A - TIER I - 11.8678 as on 20-03-2019 || SBI PENSION FUND SCHEME A - TIER II - 10 as on 20-03-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 27.3059 as on 20-03-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 24.3037 as on 20-03-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 29.7158 as on 20-03-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 23.7861 as on 20-03-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 21.9783 as on 20-03-2019 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 24.2387 as on 20-03-2019 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 22.8012 as on 20-03-2019 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 22.5904 as on 20-03-2019 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.6795 as on 20-03-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 20-03-2019 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 13.9428 as on 20-03-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.784 as on 20-03-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 20-03-2019 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 27.3339 as on 20-03-2019 || LIC PENSION FUND SCHEME - STATE GOVT - 24.3827 as on 20-03-2019 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.6219 as on 20-03-2019 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 17.9649 as on 20-03-2019 || LIC PENSION FUND SCHEME E - TIER I - 19.1151 as on 20-03-2019 || LIC PENSION FUND SCHEME C - TIER I - 16.9956 as on 20-03-2019 || LIC PENSION FUND SCHEME G - TIER I - 17.9988 as on 20-03-2019 || LIC PENSION FUND SCHEME E - TIER II - 15.9771 as on 20-03-2019 || LIC PENSION FUND SCHEME C - TIER II - 15.8791 as on 20-03-2019 || LIC PENSION FUND SCHEME G - TIER II - 18.2586 as on 20-03-2019 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.8134 as on 20-03-2019 || LIC PENSION FUND SCHEME A - TIER I - 11.8928 as on 20-03-2019 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 20-03-2019 || KOTAK PENSION FUND SCHEME E - TIER I - 27.0996 as on 20-03-2019 || KOTAK PENSION FUND SCHEME C - TIER I - 26.0584 as on 20-03-2019 || KOTAK PENSION FUND SCHEME G - TIER I - 22.5202 as on 20-03-2019 || KOTAK PENSION FUND SCHEME E - TIER II - 24.0223 as on 20-03-2019 || KOTAK PENSION FUND SCHEME C - TIER II - 22.4312 as on 20-03-2019 || KOTAK PENSION FUND SCHEME G - TIER II - 21.0723 as on 20-03-2019 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 19.7918 as on 20-03-2019 || KOTAK PENSION FUND SCHEME A - TIER I - 11.369 as on 20-03-2019 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 20-03-2019 || RELIANCE PENSION FUND SCHEME E - TIER I - 27.0798 as on 20-03-2019 || RELIANCE PENSION FUND SCHEME C - TIER I - 23.7066 as on 20-03-2019 || RELIANCE PENSION FUND SCHEME G - TIER I - 21.993 as on 20-03-2019 || RELIANCE PENSION FUND SCHEME E - TIER II - 23.175 as on 20-03-2019 || RELIANCE PENSION FUND SCHEME C - TIER II - 22.055 as on 20-03-2019 || RELIANCE PENSION FUND SCHEME G - TIER II - 21.2841 as on 20-03-2019 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 20-03-2019 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.687 as on 20-03-2019 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 20-03-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 29.6198 as on 20-03-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 26.4834 as on 20-03-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 22.6545 as on 20-03-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 23.3732 as on 20-03-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 24.6293 as on 20-03-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 21.7216 as on 20-03-2019 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 20-03-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.5614 as on 20-03-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 20-03-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 21.9347 as on 20-03-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 17.1642 as on 20-03-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 16.8096 as on 20-03-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.9697 as on 20-03-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 16.2387 as on 20-03-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 17.1988 as on 20-03-2019 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 20-03-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.9993 as on 20-03-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 20-03-2019 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 12.077 as on 20-03-2019 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 11.676 as on 20-03-2019 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 11.2798 as on 20-03-2019 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 11.3541 as on 20-03-2019 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.9952 as on 20-03-2019 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 11.3477 as on 20-03-2019 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.8771 as on 20-03-2019 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 20-03-2019 ||

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Grievances

NL-AO can raise a grievance through the NPS-Lite website www.cra-npslite.com with its User ID and I-PIN. NL-AO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

Entity raising the grievance needs to provide the details with respect to its Entity ID, nature of the grievance, whether grievance is raised first time or is a reminder etc. Some of these details will be mandatory in nature.

NL-AO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received

The NL-AO can raise the following grievances against CRA on behalf of the Subscriber:

  • Incorrect PRAN account details on registration – (Personal/Employment/Nomination Scheme setup)
  • Statement of Transaction not received.
  • Change in signature/photograph request not updated

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the NL-AO.

The aggregators can check the status of the grievance by logging to the NPS-Lite website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the NL-AO containing the details of resolution.

NL-AO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. NL-AO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the NL-AO to the Subscriber who has raised the grievance.

If a grievance is not resolved within a certain defined period then the same will get escalated to next level for resolution and will follow the similar procedure of assignment and resolution as described for the first level.

The process of viewing the Grievance status is as follows:-

  • User will select the “View Status” screen after login in or select “the limited access view” on the NPS-Lite system.
  • User will provide either the token number of grievance or date range (from-date and to-date) to check the status. For limited access view, the user will need to provide both the token number and the Entity Id on whose behalf the grievance is raised.
  • The system will display all grievances with status and grievance logged date.
  • The user will select the grievance from the displayed list.
  • The system will display the status of the grievance along with the details. For the resolved grievance, resolution details will also be shown.

Ombudsman is a person appointed by Pension Fund Regulatory and Development Authority (PFRDA). PFRDA may appoint one or more Ombudsmen for different territorial jurisdiction.

Ombudsman’s important role is to receive, consider and facilitate resolution of complaints or grievances which fall within the ambit of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 (hereinafter referred as ‘the regulations’).

At present there is only one Ombudsmen appointed by PFRDA. Shri Vinod Kumar Pande is appointed as Ombudsman by PFRDA. The details of the ombudsman are as follows.

Address:

Shri Vinod Kumar Pande
C/o Pension Fund Regulatory and Development Authority,
Plot No-14/A, Chhatrapati Shivaji Bhawan, Qutab Instititional Area,
New Delhi-110016
The details of Ombudsman appointed are also available on PFRDA website – www.pfrda.org.in.

An appeal can be filed with the Ombudsman under the regulations -

(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

(b) by a complainant, where a complaint has been made directly against the National Pension System Trust and no other intermediary and the same remains unresolved within the specified period of thirty days(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

The appeal shall be in writing, duly signed by the complainant or his authorised representative (not being a legal practitioner) in the form as specified the regulations and supported by documents, if any.

The Ombudsman may dismiss an appeal when such appeal is frivolous in his opinion or if the appeal is not adhering to the conditions specified in the regulations.

For more details, PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 can be referred under the menu ‘Regulations’ on PFRDA’s website www.pfrda.org.in