Through Online (eNPS)

1	Visit eNPS website (https://enps.nsdl.com) and Click on "Tier II Activation"
2	Submit three mandatory details to get OTP Permanent Retirement Account Number (PRAN) Date of Birth (in DD/MM/YYYY format) Permanent Account Number (PAN)
3	Fill up online all the mandatory details & make online payment (Minimum amount of Rs 1,000)
4	Send the auto-populated form along with copy of PAN & Cancel cheque to NSDL-CRA

Through Nodal Office/POP

1	Fill up Annexure I of CSRF-1
2	Submit the application form along with relevant document to your office/POP-SP
3	Documents required Annexure I of CSRF-1 Copy of PRAN Card Copy of PAN & Cancelled Cheque
4	Submit minimum contribution of Rs. 1,000 & take acknowledgement receipt

Subscribers can avail the following services online (through log-in or using Aadhaar based/Mobile based authentication).

Subscribers Registration

1. Maximum age of joining NPS increased to 65 years:Any Indian Citizen in the age group of 18-60 years is eligible to join NPS. Now, the maximum age of joining NPS in the Private Sector i.e. under All Citizens Model and Corporate Model has been increased to 65 years from 60 years.
2. Registration through eNPS:Subscriber can now register online under NPS using PAN (KYC Verification by Bank) through eNPS. For more details please visit (www.enps.nsdl.com). However, Government employees who are mandatorily covered under NPS shall approach their Nodal Offices for PRAN generation.
3. Shift to eNPS: Subscribers can now shift their Tier I and/or Tier II associated to any POP to eNPS by logging in their CRA account at (www.cra-nsdl.com) and selecting "Shift to eNPS" option. This feature is also available to Govt. Subscribers for shifting their Tier II account from any POP to eNPS.The Subscriber is mandatorily required to provide Mobile Number and email ID while initiating request for shifting to eNPS

Subscriber Details Modification/Updation:

1. Change of mobile number and email: Subscriber can also change mobile number and email directly in CRA system using I-PIN.
2. Change of Scheme preference: All Citizens as well as Govt. Subscribers (for Tier II only) can change their Scheme Preference in CRA system.
3. FATCA Certification:In-order to facilitate FATCA compliance, facility to submit online FATCA Self-Certification in the CRA system using login credentials has been provided to the Subscribers. Now, Subscribers can view FATCA compliance status and submit FATCA Self-Certification on CRA website (www.cra-nsdl.com) directly by providing PRAN. Subscriber can also access ‘Limited Access View’ available on CRA website ( www.npscra.nsdl.co.in) and submit FATCA Self Certification.
4. Photo & Signature upload facility to the subscriber: Facility to upload Photograph and Signature in the CRA system by utilising the feature of eSign using login credentials has been provided to the Subscribers. The detailed step by step handbook is available on CRA website (Link)

Other Services:

1. Online view of Statement of Holding (SOH) /Transaction (SOT): Subscriber can view SOH as well as Transaction Statement online in CRA system, anytime anywhere by using the password (I-PIN) and need not wait for physical Transaction Statement sent on yearly basis. Also, Year wise Transaction Statement can also be obtained through Call Centre/Interactive Voice Response System (IVR)..
2. Statement of Voluntary Contribution :Subscribers have option in their CRA login to view/download Statement of Voluntary Contribution under NPS. The same can be used as investment proof under the applicable section(s) of the Income-Tax Act, 1961.
3. ePRAN card view: Subscriber can view, download and print ePRAN card from CRA system, in case of loss of PRAN card issued by CRA.
4. Reprint of PRAN card: Reprint PRAN card using mobile based authentication through OTP.
5. I-PIN Generation: No physical I-PIN issued to eNPS subscribers. The eNPS Subscribers can access the CRA system immediately after registering without waiting for physical I-PIN. Subscriber can also reset I-PIN instantly in case I-PIN locked/ forgotten.

Online Withdrawal Module:

1. Subscribers can initiate Withdrawal request online using I-PIN. Nodal Office can initiate online requests on behalf of subscribers/claimants.
2. Facility to select Annuity Scheme online.
3. Simultaneous processing of lump sum and annuity portion.
4. TAT for settlement of withdrawal proceeds has reduced considerably as manual processing has completely been eliminated.
5. Change in existing pre-condition for Conditional Withdrawal under NPS (based on amendment in PFRDA Exit Regulations).
   1. The pre-condition of Subscriber remaining invested in NPS for minimum of 10 years is now revised to 3 years.
   2. Condition of 'Gap of 5 years' between consecutive conditional withdrawals has been removed.
6. The Conditional Withdrawal Request, Deferment Request and Superannuation/Premature Exit request are required to be verified and authorized by the associated Nodal Office in the CRA system .

Log Grievance / Enquiry under NPS:

1. A Subscriber can register the grievance against any entity under NPS or seek enquiry through log-in to the account. Alternatively, they can visit at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of CRA website (www.npscra.nsdl.co.in) to log the grievance/query. Through this platform, Subscriber can register grievance/query even without having the PRAN Details. On successful registration, a token number will be displayed on the screen for future reference.
2. The Subscriber has an option to view complete history of respective grievance token number such as grievance raised, resolution, escalations (if any) etc.
3. The Subscribers can check the status of grievance directly without logging through ‘Limited Access View’ on CRA system (www.cra-nsdl.com) by providing details such as Token Number, PRAN, Mobile Number etc.
4. At the time of escalating grievance to NPS Trust, the Subscriber will have an option to provide additional information for grievance or escalate the grievance to NPS Trust, if required.

Services to Atal Pension Yojana (APY) Subscribers:

1. Online Transaction Statement: Subscriber can view and download/print Transaction Statement online by accessing CRA Website ( www.npscra.nsdl.co.in).
2. ePRAN card: Subscriber can view and download/print ePRAN card by accessing CRA Website ( www.npscra.nsdl.co.in).
3. Physical PRAN card: APY Subscribers have been given an option to have a physical APY PRAN Card through eNPS. The Subscriber is required to access eNPS platform (www.enps.nsdl.com) and submit a request for a physical PRAN Card by paying the applicable charges through Payment Gateway. On receipt of request, physical PRAN kit is despatched by CRA at the Subscriber’s address registered in the CRA system.
4. Log Grievance / Enquiry : Subscriber can visit at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of CRA website ( www.npscra.nsdl.co.in) and submit FATCA Self Certification to log the grievance/query. Through this platform, Subscriber can register grievance/query even without having the PRAN Details. On successful registration, a token number will be displayed on the screen for future reference.