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Terms Of Use

In using this website you are deemed to have read, understood and expressly agreed to the following Terms of Use which shall be binding on you. These Terms of Use shall be read in conjunction with all the other policies of NSDL e-Governance Infrastructure Ltd. and all definitions used but not defined herein shall have such meanings as have been ascribed to them in the other policies.

The domain name https://npscra.nsdl.co.in (hereinafter referred to as the "Website") is owned, developed, operated and maintained by NSDL e-Governance Infrastructure Ltd., (CIN U72900MH1995PLC095642) a company incorporated under the Companies Act, 1956 with its registered office at 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 (hereinafter referred to as "NSDL e-Gov").

Your use of the Website and its services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein, by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with NSDL e-Gov as a Central Recordkeeping Agency (hereafter mentioned as CRA) for the services required by You. The terms and conditions of NSDL e-Gov as CRA for providing services including the policies and the Terms of Use hereunder constitute your binding obligations with NSDL e-Gov as CRA.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any individual who has agreed to avail services of NSDL e -Gov as CRA on the Website by registering on the Website as a User using the computer systems. The term "We", "Us", "Our" shall mean NSDL e-Gov as CRA.

When You use the services provided by NSDL e-Gov as CRA through the Website, You will be subject to the policies, terms and conditions applicable to such service, and they shall be deemed to be incorporated into these Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We shall grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

Accessing, browsing or otherwise using the site indicates your agreement to all the terms and conditions under these Terms of Use, so please read the Terms of Use carefully before proceeding. By impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by the Privacy Policy as mentioned in the terms and conditions stipulated by NSDL e-Gov as CRA.

Eligibility to avail Service

Use of the Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If You are a minor i.e. under the age of 18 years, You shall not register as a User of the Website and shall not transact on or use the Website. As a minor if you wish to use or transact on this Website, such use or transaction may be made by your legal guardian or parents on your behalf on the Website. We reserve the right to refuse to provide You with access to the Website if it is brought to Our notice or if it is discovered by Us that You are under the age of 18 years.

Feedback Form

If you wish to provide us with Feedback on our service, you may do so by filling the "Feedback Form" that is available in the website. This information is collected on the Feedback Form for several reasons including but not limited to:

  1. Personal identification;
  2. To allow us to contact you for customer service purposes, if necessary;
  3. To customize the content of Our Website to strive to meet your specific needs; and/or
  4. To make product or other improvements to Our Website.


You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or if We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these Terms of Use, We shall have the right to indefinitely suspend or terminate or block your access of the Website and refuse to provide You with access to the Website.


When You use the Website or other data, information or communicate with us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Automatic Logging of Session Data

We may automatically log generic information about your computer's connection to the Internet, which We call "session data", that is anonymous and not linked to any Personal Information. Session data consists of things such as the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. An IP address is a number that lets computers attached to the internet, such as Our web servers, know where to send data back to the User, such as the pages of the website the User wishes to view. We collect session data because it helps Us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the Website, how many visitors are surfing to various pages on the Website, how long visitors to the Website are staying and how often they are visiting. It also helps Us diagnose problems with Our servers and lets Us better administer Our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.

Use of the Website

You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles:

  1. You shall not host, display, upload, modify, publish, transmit, update or share any information which:
    1. belongs to another person and to which You do not have any right to;
    2. is misleading in any way;
    3. violates any law for the time being in force;
    4. shall not be false, inaccurate or misleading;
  2. You shall not attempt to gain unauthorized access to any part of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking or any other illegitimate means.
  3. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations regarding Your use of Our service.
  4. We reserve the right, but have no obligation, to monitor the materials posted on the Website. We shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. In no event shall We assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

Content Posted on Site

Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent.

You may use information on the services purposely made available on the Website for downloading, provided that You (1) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (2) make no modifications to any such information, and (3) do not make any additional representations or warranties relating to such documents.


We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We assure that We shall store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and the Rules thereunder.

Disclaimer of Warranties and Liability

This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing.

  • This Website will be constantly available, or available at all; or
  • The information on this Website is complete, true, accurate or non-misleading.

We will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. NSDL e-Gov as CRA does not warrant that this Website, information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Compliance with Laws:

You shall comply with all the applicable relevant laws (including without limitation, the Foreign Exchange Management Act, 1999 and the Rules made and notifications issued there under issued from time to time, the Information Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, the Prevention of Money Laundering Act, 2002 and the Rules made there under and the Income Tax Act, 1961 and the Rules made there under) and any amendments made thereof, for using Our Website.


You shall indemnify and hold harmless NSDL e-Gov as CRA, its affiliates and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Applicable Law

The Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Mumbai.

Trademark, Copyright and Restriction

This site is owned, controlled and operated by Us. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. All material on the Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.

Service Description

We do not warrant that Service description or other content of this Website is accurate, complete, reliable, current, or error-free and We assume no liability in this regard.

Limitation of Liability

In no event shall NSDL e-Gov as CRA be liable for any special, incidental, indirect or consequential damages of any kind in connection with these Terms of Use, even if the User has been informed in advance of the possibility of such damages.


From time to time, We may add or enhance services available on the Website. To the extent these services are provided, and used by You, We will use the information, You provide to facilitate the service requested. For example, if You email us with a question, We will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist Us in making the Website better and easier for You to use.