Toll Free Number -1800 889 1030 of Atal Pension Yojana    (New NPS-CRA toll-free number 1800 210 0080. The old number will be discontinued shortly.)                                                       Go Paperless Opt for an Email Annual Transaction Statement                      Protean CRA is migrating shortly from https://enps.nsdl.com to https://enps.nps-proteantech.in      ;      Click Here for Aadhaar Seeding of APY Subscribers                       Are you interested in undergoing online training on NPS/APY(including central/state/autonomous body subscriber), if so please  Click Here                       As per PFRDA guidelines, contribution payment in NPS Tier II A/c through Credit Card is not permitted. Use other modes of payment such as Net Banking/ Debit Card / UPI for contributing in Tier II.                                         You can view your NPS Transactions in Consolidated Account Statement (CAS) shared by your Depository i.e. NSDL and CDSL. To add NPS Transactions in your CAS, Click Here.           
Accessing CRA System

1. What is NPSCAN System?

NPSCAN is a web based "NPS Contribution Accounting Network" developed by CRA to maintain accounts of Government Subscribers. PAO/ CDDO/ DTO can access NPSCAN for below activities:

  • Uploading Subscriber Contribution File for Regular as well as Shifted Subscribers
  • Maintenance of Subscriber Details such as changes/ update of demographic details, Bank Account details, Nomination details, PAN details, Aadhaar Update requests, FATCA declaration, etc.
  • Re-issue of I-Pin/ T-PIN
  • Reprint of PRAN Card
  • Various views for monitoring NPS related activities, etc.

Nodal Office can access NPSCAN with the User ID and I-PIN provided by CRA.

2. What is CRA System?

CRA system is a web based application developed by CRA for carrying out NPS related activities. PAO/ CDDO/ DTO can access CRA System for below activities:

  • FATCA updation
  • Tier II Activation & Update Tier II details of subscribers
  • Inter Sector Shifting of Subscribers and DDO
  • Online Registration of Subscriber
  • Raising and Resolving Grievances, and checking the status of Grievances
  • DDO Details Modification
  • Re-Issue of IPIN/TPIN
  • Instant Reset of IPIN
  • View scanned copies of CSRF forms
  • Recruitment Monitoring
  • e-PRAN,
  • Statement of Voluntary Contributionfor Subscriber
  • Error Rectification Module,
  • Exit Management (Processing Withdrawal Request)
  • Viewing Dashboard Reports.
  • Knowledge Centre (Access to Circulars, SOP & Training Module)
  • Authorise Aadhaar seeding requests

CRA Systemcan be accessed on internet only by using the User ID and I-PIN provided by CRA.

3. What is an 'I-PIN'?

I-PIN is an 8 to 14 characters Internet Personal Identification Number issued by CRA to the PrAO and PAO/CDDO/ DTO for accessing the CRA/NPSCAN system through the internet. CRA provides I-PIN to the PrAO,two sets of I-PIN will be issued to the PAO/CDDO/ DTO.

The Nodal Office can access both CRA system (www.cra-nsdl.com) and NPSCAN system (www.npscan-cra.com) with the same User ID and I-PIN. The Nodal Office should maintain the confidentiality of the I-PIN.

4. What are the facilities available through the Call Centre for Nodal Office?

Facilities that are available for a Nodal office through Call Centre are as mentioned below:

  • T-PIN Reset
  • Speaking with Call Center Executive on NPS process related matters

5. What is a 'T-PIN'?

T-PIN is a four digit "Tele-query Personal Identification Number" provided by CRA to the PAOs/CDDOs, which are registered with the CRA for accessing Tele-query facility.

Tele-query facility includes both Interactive Voice Response (IVR) service and Call Centre facility.

CRA provides T-PIN to the PrAO, two sets of T-PIN will be issued to the PAO/ CDDO/ DTO. Nodal Office should maintain the confidentiality of the T-PIN.

IVR facility is available to Nodal Offices on toll free no.1800 2100 081.

6. What is the purpose of allotting two User IDs and I-PINs to the PAO/CDDO/ DTO?

Some of the functions of PAO/ CDDO/ DTOrequire maker and authorizer activity, i.e., the Subscriber request shall be captured by an Officer using a User ID and I-PIN and the authorization of the same shall be carried out by another Officer using another User ID and I-PIN. Hence, two User IDs and I-PINs are provided to the PAO/ CDDO/ DTO.

For this purpose, PAO/ CDDO/ DTOshall identify two Officers, one for Maker activity and another for Authorizer activity and handover the respective User ID and I-PIN to them.