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Nodal Office Registration

1. How are the Nodal Offices identified in CRA system?

Nodal Offices are identified by a unique number, i.e., PrAO/DTA/ PAO/DTO/ CDDO/ DDO registration number that is allotted to each entity by CRA on successful registration.

2. From where can the Nodal Offices obtain the registration forms?

Nodal Offices can download the relevant registration forms from the CRA website www.npscra.nsdl.co.in under Menu ‘Forms’.

3. What are the details to be submitted by the Nodal Offices for registration in CRA?

Nodal Offices shall provide all the mandatory details required in the registration form such as Name of the Office, Address, Telephone Number, Official e-mail ID, Ministry details,PrAO/ DTA/ PAO/ DTO/ CDDO/ DDO Code, etc.

The application has to be duly signed by the authorized signatory of the respective Nodal Office.

4. How isPrAO/ DTA registered in the CRA system?

PrAO/ DTA shall submit duly filled application for registrationi.e.Annexure N1 to CRA for registration. If the application form is found to be in order, CRA shall register the PrAO and allot a unique PrAO registration number.

On successful registration, CRA shall send intimation vide letter to the PrAO about the details of registration and dispatch the User ID, I-PIN and T-PIN for accessing NPSCAN/CRA system and CRA Call Centre.

5. How isa PAO/CDDO/ DTO registered in the CRA system?

A PAO/ CDDO/ DTO will also be registered as a PAO/ DTO in CRA system. PAO/CDDO/ DTO shall submit the duly filled application for registration i.e. Annexure N2 to its PrAO/ DTA. PrAO/ DTA shall verify and forward the application form to CRA. If the application form is in order, CRA shall register the PAO/CDDO/ DTO and allot a unique PAO/CDDO/DTO registration number.

On successful registration, CRA shall send intimation to PAO/CDDO/DTO about the details of registration. CRA shall allot and dispatch the User ID, I-PIN and T-PIN for accessing NPSCAN/CRA system and CRA Call Center.

However, if a PrAO/ DTAhas not been registered under NPS, it shall register itself prior to forwarding the PAO/CDDO/ DTO registration forms to CRA.

6. How is a DDO registered in the CRA system?

DDO shall submit the duly filled application for registration i.e. Annexure N3 to its PAO/CDDO/ DTO. PAO/CDDO/ DTOshall verify and forward the application form to CRA along with a covering letter i.e.Annexure N4. If the application form is in order, CRA shall register the DDO and allot a unique DDO registration number.

On successful registration, CRA shall send an intimation vide letter to the PAO/ CDDO/ DTO about the details of registration of DDO. However, if the PAO/ CDDO/ DTO has not been registered under NPS, it shall register itself prior to forwarding the DDO registration form to CRA.

7. Can a Nodal Office be registered as a PrAO cum PAO/CDDO cum DDO as well?

Nodal Office can be registered in the following manner (under specific circumstances) depending upon the architecture adopted by the office:

  • PrAO cum PAO/CDDO: For registration, forms Annexure N1 and N2 shall be submitted to CRA by the Nodal Office. On successful registration, CRA shall allot a separatePrAO registration number and PAO/CDDO registration number to the PrAO cum PAO/ CDDO.
  • PAO/CDDO cum DDO: For registration, forms Annexure N2 and N3 shall be submitted to CRA by the Nodal Office. On successful registration, CRA shall allot a separate PAO/CDDO registration number and DDO registration number to the PAO/CDDO cum DDO.
  • PrAO cum PAO/CDDO cum DDO: For registration, forms Annexure N1, N2 and N3 shall be submitted to CRA. On successful registration, CRA shall allot a PrAO registration number, PAO/CDDO registration number and DDO registration number to the PrAO cum PAO/CDDO cum DDO.

8. How can a DDO access CRA System?

  • The DDOs can login to the CRA system using the User ID & I-PIN (password).
  • The User ID is the 10-digit DDO Registration Number issued by CRA after successful registration.
  • To generate I-PIN, User needs to go to the CRA system (www.cra-nsdl.com) and click on the ‘Forgot Password’ link in the ‘Nodal Office/ Other Intermediaries Section’.
  • The User then needs to select ‘Instant Set/ Reset I-PIN’, enter the DDO Registration number followed by two zeros (e.g. if DDO Reg is ‘ABC012345D’ then the User ID would be ‘ABC012345D00’) and click on ‘submit’.
  • Subsequently, User will be asked to set a password and initiate a request.
  • Once the request is authorized by the associated Nodal Office (PAOs/DTOs), the password gets activated and DDO can use the same to login to CRA system.

9. What will a Nodal Office do in case it forgets/ loses the I-PIN/T-PIN?

Nodal Office can reset the I-PIN online through CRA system (www.cra-nsdl.co.in). The Nodal Office can reset the I-PIN using any of the two options:

  • Reset password using secret question: If the Nodal Office had selected a secret question during its initial (first) login, the office can reset the password by using this option.
  • Instant Reset I-PIN: If the Nodal Office had not selected any secret question, the office can rest the IPIN through "Instant Reset of IPIN" option. The detailed procedure is available on CRA website www.npscra.nsdl.co.in under Menu ‘Standard Operating Procedure (SOP)’.

10. How can Nodal Offices modify its details registered with CRA?

The Nodal Offices shall notify CRA about change in the details registered with CRA by sending a request on it’s Office Letter head containing details of the change.

In case of change in details of a Nodal Office, the request has to be authorized by the respective PrAO/ DTA whereas in case of change in details of a DDO, the request has to be authorized by the respective PAO/CDDO/ DTO.

In case of the PrAO/ DTA, the request shall be directly sent to CRA. On receipt of the request, CRA shall update the changes.

PrAO/ DTAcan also change the details of the PAO/CDDO in CRA System (www.cra-nsdl.com).