The Annual Account Statement (Transaction Statement) as of March 31 of every year has been sent to the registered address of the Subscriber. Also, if a Subscriber wishes to have a Transaction Statement on an adhoc basis, he/ she can login into the CRA system using the User ID and I-PIN provided by CRA. Subscriber needs to go to Menu - Transaction Statement and mention the PRAN.
Subscriber can also access the account details by calling on the Toll free number 1800 222 080. Subscribers can also request their concerned PAO/ CDDO/ DTO for a copy of the Transaction Statement. In addition, CRA can also send soft copy of Transaction Statement (on request through IVR/ mobile app), if email id of that subscriber is registered in CRA System.
A Subscriber can request for change/ correction in personal details, nomination details, bank details, reissue of I-PIN/ T-PIN/ PRAN Card to the associated Nodal Office. A Subscriber can also update photograph and signature by submitting written request to the associated Nodal Office for onward submission to CRA-FC.
Subscriber needs to submit the following forms for change request:
Yes, certain services related to NPS can be availed online. These are as follows:
Subscribers can check the status of the change request by calling CRA Call Centre using T-PIN and select the option of checking the status of the change request and input the acknowledgement number generated by the CRA system once the request is initiated/ processed by the Nodal Office. Subscribers can also speak to the Call Center Executive to check the status. Following are some of the menus available in the IVR:
Subscriber can generate password by doing few steps even without log-in to your account.
Subscriber should select any one of the following options:
To reset the T-PIN, Subscriber can call the CRA toll free number 1800-222-080 to access IVR (Interactive Voice Response) system. After selecting the appropriate option, system will prompt the Subscriber to reset T-PIN by providing the existing T-PIN and the required new T-PIN. In case Subscriber has forgotten T-PIN, upon successful verification of the personal details, the Subscriber will be transferred to a helpline executive to change the T-PIN.
In case of loss or damage of PRAN card, the Subscriber needs to submit a duly filled Form S2 to the concerned DDO. After verifying the form, the associated Nodal Office will process the request in the CRA System. Once the request is processed, a fresh PRAN Card is printed and sent to the respective Nodal Office for onward distribution to the Subscriber.
Alternatively, Subscriber can log-in to CRA System with the User ID and password and select the option of Reprint of PRAN Card. This is a chargeable transaction. Subscriber can also download ePRAN through CRA login.
Under Tier II, there should be at least 1 contribution in a financial year.
For Tier II, Subscribers can submit the contribution to any of the POP-SP. List of POP-SPs are available at CRA website www.npscra.nsdl.co.in. Subscriber can select a nearest POP-SP.
For Tier II account, there will be a time lag between the time a subscriber deposits Cash/DD/cheque with the POP-SP and the time of credit of units to his / her account, which may range upto 15 working days at the time of initial registration and upto 7 working days for subsequent contribution. Once the contribution is credited to his / her account, an e-mail alert as well as a SMS alert will be sent to the registered e-mail ID and mobile number of the subscriber. This service is currently available to State Government employees and the same will be made available to the Central Government employees shortly.
Under NPS, Subscriber accounts are identified by unique PRAN allotted to them by CRA. The Nodal office can remit for Tier I account, once PRAN is generated and need not wait till receipt of PRAN Kit from CRA. However, in order to activate the Tier II account, subscriber needs to submit a copy of the PRAN Card along with the duly filled UOS-S10 form. (Except in case of Non-IRA compliant Subscriber, wherein Tier II can be activated without PRAN card).