POP-SP can update the following requests of the associated subscriber
1.Change in Personal details including Bank details
2.Change in Nomination details
3.Reissue of I-PIN and T-PIN
4.Reprint of PRAN Card
5.Change in Photograph and/or Signature
6.Change in scheme preference
7. Change in Employment details for Corporate subscriber

For any type of account maintenance, a subscriber needs to submit a request to the POP-SP through whom the Tier I account is activated.

For contribution of both Tier I and Tier II however, a subscriber can go to any POP-SP.

Yes, subscriber can check with their POP-SP or can call at CRA's toll free number 1800 222 080 for the status of pending request. Subscriber can also login to https://cra-nsdl.com/CRA/ using the I-PIN and check the status.

Yes, minor can be a nominee. In such case, subscriber will be required to provide guardian's details and date of birth of the minor.

Yes. Subscriber will be allowed to register upto three nominees only.

In case of loss or damage of PRAN card , the subscriber needs to submit a duly filled S2 form to the respective POP-SP. After verifying the form, the POP/POPSP will enter and authorise the request in the CRA system. Subsequently, the request is processed by CRA and a fresh PRAN Card is printed and sent to subscriber's registered address. In case of a Corporate subscriber, the subscriber needs to submit a duly filled CS-S2 form to the respective POP, and the PRAN card will either be sent to the subscriber's registered address or at the Corporate Head Office as per the option selected by the Corporate. This is a chargeable transaction.

The subscriber can submit a duly filled S2 form to the respective POP-SP for re-issue of I-PIN / T-PIN. A fresh I-PIN / T-PIN will be sent to subscriber's registered address. This is a chargeable transaction.

Also the subscriber can use the OTP /Instant Reset of I-PIN facility to reset the I-PIN free of cost through the following link: https://cra-nsdl.com/CRA/raisePasswordSubscriber.do?ID=null&getName=Change Password

For the T-PIN, the subscriber can call at the CRA's toll free number 1800 222 080 and access the Interactive Voice Response (IVR) and reset the T-PIN.

Yes, the subscriber has an option to reset his/her I-PIN online. The request needs to be initiated online in CRA system by clicking on the "Forgot Password" link and selecting the "Instant Reset I-PIN". Subscriber needs to fill the required details and should select any one of the following options:
1) Go to POP / POP-SP : Here the subscriber needs to print the acknowledgement and handover the same to the nearby POP-SPs for authorization irrespective of whether the subscriber is associated with it or not. After successful authorization by the POP-SPs, subscriber can use the new password (provided during the initiation of the request) for login in the system.
2) Generate OTP : Here once the subscriber has selected this option a One Time Password (OTP) will be sent to the subscribers registered Mobile Number. After receiving the same the subscriber needs to input this OTP in the system, which will then ask the subscriber to input a password of his / her choice. Once the subscriber has completed this, the subscriber can login in the system with the help of the password provided by him / her.

Yes, the subscriber has an option to get his/her T-PIN reset. The subscriber can call the CRA toll free number 1800-222-080 to access IVR (Interactive Voice Response) system. After selecting the appropriate option, system will prompt the subscriber to reset T-PIN by providing the existing T-PIN and the required new T-PIN. In case subscriber has forgotten T-PIN, upon successful verification of the personal details, the subscriber will be transferred to a helpline executive to enable him/her to change the T-PIN online.

The Annual Account Statement as of March 31st of every year, will be sent to the registered address once in a year. Also if a subscriber wishes to have a transaction statement, on an adhoc basis, they can get in touch with their POP/POP-SP. A subscriber can also view/print the transaction statement, by logging into CRA website https://cra-nsdl.com/CRA/ using the I-PIN. A subscriber needs to follow below mentioned path Transaction Statement ---> Mention the PRAN. After submitting the PRAN; mention the date range (period of transaction statement. Date range should not be more than three months. Click on to generate statement. Subscribers can also view the Statement of Holding by using the I-PIN. They can also request for a transaction statement through IVR (CRA toll free number) using the T-PIN.On placing a request through the T-PIN the Subscriber is provided with the Transaction Statement on the registered e-mail ID in the CRA system.

After accessing the IVR using the T-PIN, subscribers need to select the option of "Other Services" and specify the financial year for which he wants the statement. Subscribers will instantly get an acknowledgement number on receipt of the request and a transaction statement is sent to the registered email ID. This facility is only available to subscribers whose email ID is registered with us.

After accessing the IVR using the T-PIN, subscribers need to select the option of checking the status of the change request and input the receipt number issued by the POP-SP. Subscribers can also speak to the call centre executive to check the status. In the absence of receipt number (in case of Corporate subscriber), the subscriber can aproach the POP for the status of the change request.